Pypestream

Pypestream
Industry Mobile applications
Founded 2015 (2015) in New York City
Founder Richard Smullen

Pypestream is a software company based in New York. It was founded in April 2015 by Richard Smullen, the co-founder of Genesis Media LLC.[1][2][3] In late December 2015, Pypestream's mobile application launched in beta.[2][4] By April 2016, the company had 500 businesses signed up and using the messaging platform, including Washington Gas and Billboard.[2][5] Pypestream has offices in New York City and San Francisco.[4] In 2016, the company was named in the Red Herring list of 100 most exciting startups in North America.[6] Pypestream announced a partnership with Discovery Health, the largest medical scheme administrator in South Africa, in order to include the Pypestream technology in the app for members of Discovery Health Medical Scheme.[7] By 2016, there were over 12,000 businesses using Pypestream. In July 2016, Pypestream partnered with Insurance Thought Leadership to create a messaging platform and chatbot specialized for insurance customer service.[8]

The Pypestream messaging platform aims to connect businesses with consumers. Each company account includes a "Pype" and "Streams" for various types of communications.[9] The application uses artificial intelligence and machine learning in order to automate customer service.[2][4][10]

References

  1. Anthony Ha (October 7, 2015). "Pypestream Raises $2M To Help Businesses Talk To Their Customers". Tech Crunch. Retrieved May 17, 2016.
  2. 1 2 3 4 Sara Ashley O'Brien (January 12, 2016). "Is this app the call center of the future?". CNN. Retrieved May 17, 2016.
  3. "Pypestream Closes $2M Seed Funding". Finsmes. October 9, 2015. Retrieved May 17, 2016.
  4. 1 2 3 João-Pierre S. Ruth (February 22, 2016). "Pypestream's CEO Talks Messaging Between Businesses and Consumers". Xconomy. Retrieved May 17, 2016.
  5. Lisa Johnston (January 25, 2016). "RIP Hold Times: Pypestream Bringing Customer Service Into The Digital Age". Twice. Retrieved May 17, 2016.
  6. "Red Herring Crowns Top 100 North American Winners". Red Herring. June 14, 2016. Retrieved August 5, 2016.
  7. "Innovative customer service solution for South African medical scheme members". Discovery Holdings. June 7, 2016. Retrieved August 5, 2016.
  8. Khari Johnson (July 29, 2016). "Chat startup Pypestream to advise major insurance companies". VentureBeat. Retrieved September 26, 2016.
  9. Anthony Ha (November 11, 2015). "Pypestream Offers Consumers A New Way To Chat With Businesses". Tech Crunch. Retrieved May 17, 2016.
  10. Christopher Mohr (January 26, 2016). "Customer-Friendly Pypestream System Slashes Labor Costs". Omnichannel Experience. Retrieved May 17, 2016.
This article is issued from Wikipedia - version of the 9/26/2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.