Self service technologies

Self-Service Technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee.^[1] Self-Service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.

Examples of SSTs

Automatic Teller machines (ATMs), Self pumping at gas stations, Self-ticket purchasing on the Internet and Self-check-out at hotels.^[2]

References

↑ Zeithaml, V et al., Services Marketing, 5th edition, 2008, p. 56
↑ Kotler, P., Marketing Management, International edition, 2003, p. 457

Fast culture

Fast fashion Fast food Convenience food Take-out Consumerism Overconsumption Instant gratification Planned obsolescence Throw-away society Exponential population growth

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